Assura+Protect FAQs
1. Who is Assura Protect?
Assura Protect is a new type of life insurance company with a very simple vision - to provide you, and your family, "Better Cover… Longer" for a changing world.
Our founders are Life Insurance Advisors, Actuaries, Data Scientists and Financial Engineers committed to delivering our customers value for premium over the life of a policy.
“Life Empowered” is more than Assura’s motto - it is our commitment to policyholders.
2. What is Assura committed to?
Assura is committed to:
- A Promise of Simple, Fair & Affordable Life and Critical Illness Cover.
- A Mission to deliver Customer-Focused Protection.
- A Life Empowered Vision.
3. Is my policy covered by the Financial Services Compensation Scheme?
- Yes, Your Dividend Life policy id covered by the Financial Services Compensation Scheme (FSCS).
- FSCS protects customers if they lose money because an authorised firm (like Assura Protect and/or OneFamily) are unable to pay a benefit because they’ve ceased trading and declared in default.
- The FCSC protect 100% of insurance claims for Term Life and / or critical illness insurance policies. For more information, please refer to the FSCS website at: Insurance protection & compensation | Check you're protected | FSCS
4. How do I contact Assura Protect if I have a question?
Phone: XXXXX
Email: XXXXX
Post: Assura Protect Ltd. 86 Gloucester Place, First Floor London W1U 6HP
5. Who administers and arranges my Assura policy?
6. Who will my policy be underwritten and issued by?
7. Who regulates Assura Protect?
8. Where is Assura Financial Limited registered?
First Floor, 86 Gloucester Place, London W1U 6HP.
9. How will my information and personal data be held by Assura?
Your information and personal data will be used of providing insurance and/or handling claims or complaints.
You can find more information about this and our privacy policy at assuraprotect.com/privacy-policy.
10. How do I make a complaint against Assura?
Phone: 0808 252 5896
Email: complaints@assuraprotect.com
Post: Assura Protect Ltd. 86 Gloucester Place, First Floor London W1U 6HP
1. What is Dividend Life?
Dividend Life is a Term Life and Critical Illness insurance policy that which offers:
- 200% Multi-Claim Critical Illness Cover
- 200% Dual Life Cover
- Lifestyle & Wellbeing Benefits
- Engaged Health Care
- Personal Financial News & Insights
2. What is Assura Dividend Term Life with 200% Multi-Claim Critical Illness Cover?
A life and critical illness insurance policy allowing you to:
- Make up to 3 critical illness claims for different conditions per policy.
- Receive maximum benefit of up 200% of initial sum assured for life and major critical illness claims.
3. What are the 3 policy “dividends” available for Assura Dividend Term Life?
- 200% Multi-Claim Critical Illness cover
- Life Empowered Benefits and Rewards
- Engaged Health Care with Doctor-on-Demand
4. How many claims can I make?
5. Can I make a claim for the same condition twice?
No. We cannot pay out twice for the same condition. You can only make a claim one from each of the five Major Multi-Condition categories:
All claims must be for ‘unrelated’ conditions and not claimed under the same major condition category.
6. Are my premiums fixed?
Yes. Your premiums are fixed for the entire policy duration.
7. Do I have to pay extra to add Multi-Claim cover to an Assura Dividend Term Life with Critical Illness policy?
No. Multi-Claim cover is included on all Critical Illness policies without additional premium charges.
8. Do I have to pay extra for add Annabel Benefits & Rewards to my Assura Dividend Term Life with Critical Illness policy?
No. Full Annabel Benefits & Rewards are included on all policies at no additional cost.
9. What is the Maximum Sum Assured for Assura Dividend Term Life policies?
10. Can I add Dual Life cover to an Assura Dividend Term Life with Critical Illness policy?
Yes. Assura Dual Life cover offers combined protection for couples and offers several distinct advantages over traditional joint policies, which include:
- Cover on both lives not just first.
- 200% maximum benefit amounts.
- Longer total protection periods.
- With monthly premiums similar to joint policies.
1. What is life insurance?
2. How much is life insurance?
To calculate how much life insurance is, there are several factors that must be considered, namely your:
- Age
- Sex
- Health
- Lifestyle
- Type of life insurance policy (i.e., single or joint and the policy length)
- Amount of cover required
- Length of policy term
The best way to calculate how much life insurance cover you may need is to gain a quick quote from Annabel.
3. How does life insurance work?
4. Do I need life insurance?
5. How much life insurance do I need?
6. What does life insurance cover?
7. Can you have more than one life insurance policy?
8. Does life insurance pay for suicidal death?
9. What is placing a life insurance policy into trust and what are the advantages of this?
Placing a life insurance policy into trust means that you will give up ownership of your policy to a group of people known as trustees.
The main reasons why people choose to place a life insurance policy into Trust are:
- They can make it easier for your loved ones to avoid probate and therefore access your life insurance benefit payment.
- Any payout may not be subject to inheritance tax.
- Any payout will be protected and not automatically be used to pay off debts.
You are able place a policy in trust. Trust forms can be found at www.assuraprotect.com/trust or by contacting us on XXXXXXXXXXXX.
10. What is Term Life Insurance?
Term Life Insurance provides a lump sum payment in the event of your passing.
- Benefit payments are tax free and can be used for any purpose.
- Term Life has been designed to provide financial protection to:
- Ensure a standard of living for your dependants such as continued living costs, school, and university fees.
- Pay off outstanding mortgages or loans.
- Cover funeral expenses.
Term Life policies have no cash or surrender value and there is no benefit payment if you live past the end of the policy term.
Don’t see the answer to your question?
Get in touch with our team today